Terms of Service

Last updated October 10, 2026

These terms are a legal agreement between you and Safebite. They cover the Safebite apps for iPhone and Android, the web app at app.suppersquad.app, the restaurant portal, this website and our emails (together, "Safebite"). By creating an account or using Safebite, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use Safebite.

1. What Safebite is

Safebite is an informational tool that helps people with food allergies find restaurants and menu items. You choose the allergens you avoid, and Safebite shows nearby restaurants and which of their menu items are listed as free of those allergens.

What Safebite does: collects allergen information that restaurants publish or give us, organizes it by allergen, filters it by your allergy profile, and shows it alongside restaurant locations.

What Safebite doesn't do: Safebite doesn't test food, inspect or audit restaurants, see or control how a kitchen prepares your order, verify that a restaurant's information is correct, or give medical advice. Safebite doesn't take orders or reservations, and isn't part of your purchase from a restaurant.

2. Who can use Safebite

• You must be at least 13 years old to create an account. If you're under 18, or under the age of majority where you live, a parent or guardian must agree to these terms for you and is responsible for your use of Safebite.
• A parent or guardian may add allergy profiles for their children to their own account. Children under 13 may not have their own account. See Child and other profiles.
• You may not use Safebite if we've previously closed your account for breaking these terms, or if the law doesn't allow you to, including US sanctions and export laws.
• Safebite is designed for use in the United States. Restaurant and allergen information outside the US may be limited or missing.

3. Your account

• Give accurate information and keep it up to date, especially your allergy profiles. Safebite can only filter for the allergens you enter.
• Keep your password private, and tell us at support@suppersquad.app straight away if you think someone else has used your account. You're responsible for what happens under your account.
• An account is for one person (plus any child profiles they manage). Don't share it, sell it or let others use it.
• If you sign in with Apple or Google, that company handles the sign-in under its own terms. If you use Apple's "Hide My Email" and later turn off forwarding, we may not be able to reach you or help you recover your account.
• You can delete your account at any time. See how to delete your account.

4. Subscriptions, free trials and billing

Using Safebite requires a Safebite Premium subscription. Before you buy, the app shows the price, how often you'll be charged and when. In the US it is currently $3.99 a month or $29.99 a year, plus any applicable tax.

Free week

• Who can get it. One free week, on the annual plan, for new accounts that have never had a Safebite trial or subscription. Each person can have only one free trial. We may decline or end a trial that we reasonably believe is a repeat, for example one started with a new account, email address or payment method to get another free week.
• A payment method is required to start it. You won't be charged during the free week.
• When it ends. The free week lasts 7 days from when you start it. The web app shows the exact date before you start, and it's in your confirmation email and in Profile.
• What happens next. Unless you cancel before the free week ends, your payment method is charged the annual price ($29.99 plus any tax in the US) when it ends, and your subscription then renews every year at the then-current annual price until you cancel.
• Cancelling during the free week. If you cancel before it ends, you won't be charged, and you can keep using Safebite until the free week is over.
• Reminders. We'll email you when your free week starts and before it ends, with the date it ends, the amount you'll be charged and how to cancel.
• App Store and Google Play. If you start a free week in the iPhone or Android app, Apple or Google runs it under its own rules, and their purchase screen shows the terms before you confirm. Apple requires you to cancel at least 24 hours before the free week ends to avoid being charged. Any unused part of a free week ends if you buy a subscription.

Automatic renewal

• Monthly plans renew every month and annual plans every year, on the same date your plan started (or your free week ended), until you cancel.
• Each renewal is charged to the payment method on file at the price in effect at that time. For annual plans, we'll email you a reminder before each renewal with the date, the amount and how to cancel.
• By starting a subscription or free week, you authorize us (through our payment processor, Stripe) or Apple or Google to charge your payment method on these terms. On the web, we ask you to confirm the automatic renewal terms with a separate checkbox, and we keep a record of that confirmation.
• App Store: payment is charged to your Apple ID at confirmation of purchase, or when a free week ends. Your subscription renews automatically unless it's cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before the period ends. Manage or cancel it in your iPhone's Settings → your name → Subscriptions.
• Google Play: payment is charged to your Google Play account. Manage or cancel it in the Play Store under Payments & subscriptions → Subscriptions.

Cancelling

• Web subscriptions: in the app, go to Profile → Manage subscription and choose Cancel. You'll see a confirmation straight away.
• App Store or Google Play subscriptions: cancel in that store's subscription settings. We can't cancel App Store subscriptions for you.
• Cancelling stops the next renewal. You keep access until the end of the period you've already paid for, or the end of your free week.
• You can always cancel online, the same way you signed up. You don't need to call or email us, but you can email support@suppersquad.app if anything goes wrong.
• Deleting the app doesn't cancel a subscription. Deleting your account stops renewal of web and Google Play subscriptions, but not App Store subscriptions.

Changing plans

You can switch between monthly and annual billing in Profile → Manage subscription. The change and any proration are shown before you confirm.

Price changes

If we change the price of your subscription, we'll email you at least 7 days (and no more than 30 days) before the new price applies to you, with how to cancel. The new price starts at your next renewal after that notice. Where the law or the app store requires your consent to a higher price, we'll ask for it, and if you don't agree, your subscription won't renew at the new price.

Failed payments

If a renewal payment fails, we, our payment processor or the app store may retry it and email you so you can update your payment method. If it still can't be collected, your access may pause until the payment goes through or you choose a plan again.

Taxes, pricing errors and order limits

Prices don't include taxes unless we say so, and taxes are added where required. If we make an obvious pricing error, we may correct it and will tell you before charging the corrected price, and you can cancel. We may limit or refuse purchases that look fraudulent or abusive.

Refunds

Except where the law requires otherwise, payments aren't refundable, and we don't give credit for partly used periods. If you think you were charged by mistake, for example after you cancelled in time, email support@suppersquad.app and we'll look into it. Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies (for Apple, at reportaproblem.apple.com). Nothing in this section limits refund rights you have under the law where you live.

Referral codes

A valid referral code gives a new web account one free month without a payment method. Nothing is charged when the month ends. To keep using Safebite, you choose a plan. Referral codes can't be combined with the free week, have no cash value, may expire, and can't be sold or transferred.

5. Allergen information: scope and limits

This section explains exactly what Safebite's allergen information covers, so you can decide how to use it. It's part of the agreement you make by using Safebite.

What Safebite tracks

Safebite filters menus for 10 allergens: peanut, tree nuts, milk, egg, wheat, soy, fish, crustacean shellfish, mollusk shellfish and sesame. These cover the nine major food allergens recognized in the US, with shellfish split in two.

What Safebite doesn't track

• Other allergens and ingredients, including mustard, celery, lupin, sulfites, corn, coconut, buckwheat, legumes other than peanut and soy, seeds other than sesame, spices, nightshades, alcohol and food additives. If you avoid anything outside the 10 allergens above, don't rely on Safebite for it.
• Gluten from grains other than wheat. The "wheat / gluten" filter reflects wheat as the restaurant lists it. It doesn't necessarily cover barley, rye, malt or oats, or gluten cross-contact, so it isn't a celiac-safe guarantee.
• Derivatives and processed ingredients that a restaurant doesn't list as an allergen, such as highly refined oils (peanut, soybean), soy lecithin, natural flavors, or ingredients in a supplier's product.
• Severity and sensitivity. Safebite treats every allergen you choose the same way and doesn't account for how severe your allergy is, intolerances, or trace amounts a restaurant doesn't disclose.

Where the information comes from

• Local restaurants enter and mark their own menus and allergens on Safebite. We don't verify them.
• National chains are added from the allergen information each chain publishes, such as its allergen chart, nutrition guide or website. We convert that information into Safebite's format, partly with automated tools, which can introduce mistakes, and a chain's own information can itself be wrong or incomplete.
• Restaurant locations, hours and photos come from restaurants and public sources such as OpenStreetMap, and can be out of date, missing or wrong. A restaurant shown on Safebite may have closed, moved or changed its menu.

Our "may contain" policy

If a restaurant says an item "may contain" an allergen, was "made in a facility with" it, or could have cross-contact with it, Safebite treats that item as containing the allergen. This means Safebite can show fewer safe items than a restaurant's own chart. That's intentional. But Safebite can only apply this policy to warnings the restaurant actually gives. If a restaurant doesn't disclose cross-contact, Safebite can't either.

How current the information is

We update menu information from time to time, but we don't guarantee how often, and restaurants can change recipes, suppliers and ingredients at any time without telling us. Safebite isn't a real-time source. It may not include, or may be wrong about:

• limited-time, seasonal, regional, test or "secret menu" items;
• items or recipes that differ at a particular franchise or location;
• customizations, substitutions and add-ons (for example a different bun, sauce or side), and special requests such as using a clean fryer or changing gloves.

Kitchens, cross-contact and locations

Safebite has no visibility into or control over any restaurant's kitchen: shared fryers, grills, ovens and toasters; prep surfaces and utensils; storage; staff training; or how your order is actually made. Chain information usually describes corporate recipes, and individual locations, including franchises, may use different suppliers, ingredients, equipment or procedures. You must confirm with the specific location where you're eating.

"Safe for you" labels and counts

Labels and counts such as "items safe for you" mean only that, based on the information Safebite has, those items aren't listed as containing (or possibly containing) the allergens in your profile. They're not safety ratings, guarantees, endorsements or recommendations of any restaurant or dish.

Reporting mistakes

If you spot something wrong, please tell us at support@suppersquad.app or through our support page. We review reports and may correct, label or remove information, but we don't promise to do so within any particular time.

6. Not medical advice

Safebite is an informational tool. It is not medical advice, not a medical device, not a diagnostic tool, and not a substitute for advice from your doctor, allergist or dietitian, for direct confirmation with restaurant staff, or for carrying prescribed emergency medication. Using Safebite doesn't create a doctor-patient or any other professional relationship. Our guides and other content are general information only.

If you think you're having an allergic reaction, follow your emergency plan, use epinephrine if it's been prescribed, and call 911 or your local emergency number.

7. Your responsibility and risk

Eating out with food allergies carries risk, whatever information you use. By using Safebite, you understand and agree that:

• you, not Safebite, decide what you (or the person you're choosing for) eat and where;
• Safebite's information may be incomplete, out of date, wrong, or not apply to the location where you eat;
• you'll confirm allergens and preparation with restaurant staff before you order, and won't rely on Safebite alone;
• you'll carry any emergency medication you've been prescribed;
• to the fullest extent the law allows, you take on the risks of your food and restaurant choices, and you release Safebite and the people who work on it from claims arising from those choices, except where the law doesn't allow such a release or where we've been grossly negligent or acted willfully.

If you make choices for a child or someone else through a profile, this section applies equally to those choices.

8. Child and other profiles

• Child profiles. By adding a profile for a child, you confirm that you are the child's parent or legal guardian, or have their permission, and have the authority to give us the child's allergy information and agree to these terms for them. You're responsible for keeping the profile accurate and for the choices you make with it. The child may not use your account on their own.
• Profiles for friends or family. If you add a profile for another adult, you confirm that they've agreed to you sharing their allergy information with us.
• You can edit or delete any profile at any time.

9. Acceptable use

Use Safebite only for your own, personal, non-commercial purposes. Don't:

• break the law, or anyone else's rights, while using Safebite;
• give false or misleading information about a restaurant, its menu or its allergens, or anything that could put someone's health at risk;
• scrape, copy, download, aggregate or republish restaurant, menu or allergen data, whether manually or with bots, scripts or other automated tools, or use it to build a competing product, train AI models, or for any commercial purpose;
• reverse engineer, decompile or try to extract Safebite's source code, data or methods, except where the law expressly allows it;
• probe, overload, attack or interfere with our systems, or get around security, rate limits, the paywall or trial limits;
• create accounts by automated means or under false pretenses, including to get more than one free trial;
• impersonate anyone, or misrepresent your connection to a restaurant;
• harass, threaten or abuse anyone, including restaurant staff and our team;
• share your account, or resell or sublicense access to Safebite;
• upload viruses or anything harmful, or use Safebite to send spam.

10. Restaurants and their content

This section applies to restaurants and the people who list them through our restaurant portal or by sending us their information.

• Accuracy is your responsibility. You must give accurate, complete and current menu and allergen information, including "may contain" and cross-contact information, update it promptly when anything changes, and have the right to share it. You remain solely responsible for your food, your allergen information and your kitchen's practices.
• Review before you publish. If you upload a menu photo or file, Safebite may use automated tools to read it and suggest items and allergens. Those suggestions can be wrong. You must check and correct every item before publishing.
• License. You keep ownership of your content. You give us a non-exclusive, royalty-free, worldwide license to host, copy, display, adapt (for example to format it or translate allergen labels) and share it as part of Safebite, including on public restaurant pages, QR codes and printable menus, for as long as it's on Safebite and for a reasonable time after you remove it.
• Our rights. We may review, correct, label, hide or remove any listing or content, for example if it seems inaccurate or out of date, and we may decline to list any restaurant.
• No endorsement. A restaurant appearing on Safebite doesn't mean we endorse it or have verified its allergen information or kitchen practices.
• Indemnity. You'll cover our reasonable losses from claims that arise from your restaurant's content, food or allergen information, as described in section 16.

11. Restaurant names and trademarks

Safebite shows the names, menu item names and other marks of restaurants and restaurant chains only to identify them and their menus. These names and marks belong to their owners. Safebite isn't affiliated with, sponsored by or endorsed by any restaurant or chain unless we say so. If you own a mark and have a concern about how it appears, email support@suppersquad.app.

12. Third-party services and links

Safebite relies on services run by others, such as Stripe, Apple, Google and mapping providers, and links to other websites, such as restaurants' own allergen pages. Those services and websites have their own terms and privacy policies, and we're not responsible for them, their content or their availability. Anything you buy from a restaurant or another company is between you and them.

13. Our content and your license

Safebite's software, design, name and logo, and the way we collect, organize and present menu and allergen information, belong to us and our licensors and are protected by law. Safebite is licensed, not sold, to you. As long as you follow these terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use Safebite on devices you own or control, for your own non-commercial use. We keep all rights we don't expressly give you.

If you send us feedback or ideas, we may use them without any obligation to you.

Copyright complaints. If you believe something on Safebite infringes your copyright, email support@suppersquad.app with "Copyright" in the subject, identifying the work, where it appears on Safebite, your contact details, and a statement that you believe in good faith the use isn't authorized. We'll respond promptly and may remove the material.

14. Disclaimers

TO THE FULLEST EXTENT THE LAW ALLOWS, SAFEBITE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T WARRANT THAT ANY ALLERGEN, INGREDIENT, MENU, RESTAURANT, LOCATION OR HOURS INFORMATION IS ACCURATE, COMPLETE, CURRENT OR APPLICABLE TO YOU, THAT ANY ITEM IS SAFE FOR YOU TO EAT, OR THAT SAFEBITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR ANY RESTAURANT'S FOOD, INFORMATION, KITCHEN PRACTICES OR SERVICE.

Some places don't allow these disclaimers, so some may not apply to you.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) SAFEBITE AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM OR RELATED TO SAFEBITE OR THESE TERMS, INCLUDING HARM FROM A MEAL, A MENU ITEM, ALLERGEN INFORMATION OR A RESTAURANT'S PRACTICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO SAFEBITE OR THESE TERMS IS LIMITED TO THE GREATER OF WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND US $50.

These limits apply whatever the legal theory (contract, warranty, negligence or otherwise). Nothing in these terms limits liability that can't be limited by law, such as liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence where the law doesn't allow it to be limited. Some places don't allow these limits, so they may not all apply to you.

16. Indemnity

To the extent the law allows, you agree to defend and cover Safebite and the people who work on it against third-party claims, and the related losses and reasonable legal costs, arising from: your breach of these terms or the law; content you provide, including restaurant and allergen information; profiles you create for others, including any claim about your authority to do so; or your violation of anyone else's rights. We'll tell you about any such claim and may choose to control its defense.

17. Changes to Safebite

We're always improving Safebite, so features, restaurants, menus and allergens covered may change, and some features may be in testing. We may also need to take Safebite down for maintenance, and it may sometimes be unavailable. If we stop offering Safebite altogether, we'll give you reasonable notice and refund any prepaid web subscription time you haven't used.

18. Ending these terms

You can stop using Safebite and delete your account at any time. If you seriously or repeatedly break these terms, put others at risk, or if the law requires it, we may suspend or close your account, and you may not create a new one without our permission. Where we reasonably can, we'll tell you first. If we close your account for reasons other than a breach, we'll refund any prepaid web subscription time you haven't used. Sections 4 (refunds), 5, 6, 7, 11, 13 to 16, 19, 20 and 22 continue to apply after these terms end.

19. Disputes and arbitration

This section applies if you live in the United States. If you live elsewhere, it doesn't apply, and you can bring claims in the courts where you live.

Talk to us first

Most problems can be fixed quickly. Before starting arbitration or a court case, you and we each agree to send the other a written description of the dispute (to us at support@suppersquad.app), including your name, account email and what you're asking for, and to try in good faith to resolve it for at least 60 days. Time limits for bringing a claim are paused during those 60 days.

Binding individual arbitration

If we can't resolve it, you and we agree that any dispute arising from or related to Safebite or these terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court, except as described below. The Federal Arbitration Act governs this section. The arbitrator decides all issues, except that a court decides questions about whether the class action waiver below is valid or applies. Hearings can be held by video or phone, or in the county where you live. We'll pay the AAA filing, administration and arbitrator fees for claims you bring, except where the arbitrator finds your claim frivolous. The arbitrator can award the same individual relief a court could.

Class action and jury trial waiver

YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL.

If this waiver is found unenforceable for a particular claim or request for relief, that claim or request (and only that one) will be decided by a court, after any individual claims are decided in arbitration. Requests for public injunctive relief, where the law allows them, will also be decided by a court after arbitration.

Mass filings

If 25 or more similar claims are filed against us by the same or coordinated lawyers, they'll be administered in batches of up to 50, one batch at a time, with a single arbitrator for each batch where the AAA rules allow. You and we agree to cooperate in good faith to make this work. Time limits for bringing claims in later batches are paused until their batch is administered.

Exceptions

Either of us may bring an individual claim in small claims court if it qualifies, and either of us may go to court to stop infringement or misuse of intellectual property, or unauthorized access to Safebite. Nothing here stops you from reporting a concern to a government agency.

Your right to opt out

You can opt out of this arbitration agreement by emailing support@suppersquad.app within 30 days of first accepting these terms, from your account's email address, with the subject "Arbitration opt-out" and a statement that you're opting out. Opting out won't affect anything else in these terms or your use of Safebite.

Time to bring a claim

To the extent the law allows, any claim must be brought within one year after it arises, or it's permanently barred.

20. Governing law

These terms are governed by the Federal Arbitration Act and the laws of the State of Illinois, USA, apart from its conflict-of-law rules. For any dispute that isn't arbitrated, you and we agree to the exclusive jurisdiction of the state and federal courts in Illinois, except that you may also bring an individual claim in the courts where you live. If you're a consumer, you keep any protections that the law where you live gives you and that can't be waived by contract.

21. App Store and Google Play

If you downloaded Safebite from the Apple App Store or Google Play, these terms are between you and Safebite, not Apple or Google. Apple and Google aren't responsible for Safebite or its content and have no obligation to provide support or maintenance for it. Your use must also follow the store's terms of service and usage rules, and the license in section 13 is limited to Apple- or Android-branded devices you own or control as those rules allow.

For the iPhone app: if the app fails to meet a warranty that can't be excluded, you may tell Apple, and Apple may refund the app's purchase price, if any. Apple has no other warranty obligation for it. Apple isn't responsible for any claims about the app, including product liability, legal or regulatory claims, or claims that the app infringes someone's intellectual property. We're responsible for those, to the extent these terms say so. You confirm that you aren't located in a country subject to a US government embargo and aren't on any US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

22. General terms

• Electronic communications. You agree that we can give you agreements, notices, disclosures and other communications electronically, by email or in the app, and that they satisfy any legal requirement to be in writing. Keep your email address up to date.
• Entire agreement. These terms, together with our Privacy Policy and any terms shown when you buy a subscription, are the whole agreement between you and us about Safebite.
• Severability and waiver. If any part of these terms can't be enforced, the rest still applies. If we don't enforce something straight away, we can still enforce it later.
• Assignment. You can't transfer these terms to anyone else. We may transfer them as part of a merger, acquisition or sale of assets, or to an affiliate, and will tell you if we do.
• Events outside our control. We aren't responsible for delays or failures caused by things outside our reasonable control, such as outages at our providers, natural disasters or changes in law.
• No other relationship. These terms don't create a partnership, joint venture, employment or agency relationship.
• California users. You can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

23. Changes to these terms

We may update these terms. If a change is material, we'll tell you in the app or by email at least 30 days before it takes effect, except for changes needed for legal reasons or new features, which can apply sooner. If you keep using Safebite after a change takes effect, you accept the new terms. If you don't agree, you can cancel and delete your account. Changes to section 19 won't apply to disputes we already knew about before the change.

24. Contact us

Questions about these terms: support@suppersquad.app. For help with your account, billing or a menu, see our support page.