How can we help?

On the sign-in screen, choose Sign in with email, then tap "Forgot password?". Enter your email address and we'll send you a code to set a new password. If the email doesn't arrive within a few minutes, check your spam or junk folder.

Use the same button you signed up with (Sign in with Apple or Sign in with Google). If you chose Apple's "Hide My Email", your account is linked to Apple's relay address, so always use Sign in with Apple.

Open the app and go to Profile. You can change your allergens, your child's profile and your search location at any time. Every menu updates straight away.

Yes. Accounts are for ages 13 and up, and a parent or guardian can set up an allergy profile for a child from their own account.

Safebite Premium is $3.99 a month or $29.99 a year in the US, plus any applicable tax. Subscriptions renew automatically until you cancel.

New accounts can try the annual plan free for 7 days. A payment method is required to start it. If you cancel before the free week ends, you won't be charged. If you don't cancel, you'll be charged $29.99 for a year when the free week ends, and the plan renews every year until you cancel. On the web, we email you when it starts with the date it ends, and the same date is shown in Profile.

In the app, go to Profile → Manage subscription → Cancel subscription. Cancelling stops the next charge, and you keep access until the end of the period you paid for, or the end of your free week.

Open Settings on your iPhone, tap your name, tap Subscriptions, choose Safebite, and tap Cancel Subscription. To avoid a charge at the end of a free week, Apple requires you to cancel at least 24 hours before it ends. We can't cancel App Store subscriptions for you.

Open the Google Play Store, tap your profile icon, then Payments & subscriptions → Subscriptions. Choose Safebite and tap Cancel subscription.

Deleting the app doesn't cancel anything. Deleting your account stops web and Google Play subscriptions from renewing, but not App Store subscriptions, so cancel those in your iPhone's Settings first.

On the plans screen, tap Restore. On iPhone and Android this checks your App Store or Google Play purchase, and on the web it re-checks your subscription. Make sure you're signed in to the same Safebite account you subscribed with.

App Store purchases are refunded by Apple at reportaproblem.apple.com. Google Play purchases are refunded by Google from your Google Play order history. For web subscriptions, email us. If you were charged after cancelling in time, or charged by mistake, tell us and we'll look into it.

No. A referral month doesn't need a payment method, and nothing is charged when it ends. You can choose a plan if you want to keep using Safebite.

Peanut, tree nut, milk, egg, wheat/gluten, soy, fish, crustacean shellfish, mollusk shellfish and sesame. Safebite doesn't track other allergens or ingredients, such as mustard, celery, sulfites, corn or coconut.

If a restaurant says an item may contain one of your allergens, or may have come into contact with it, Safebite counts that item as unsafe for you.

Don't eat it, and please tell us. Email support@suppersquad.app with the restaurant, its location, the menu item and what looks wrong. We check every report. Always confirm allergens with restaurant staff before you order.

Email support@suppersquad.app with the restaurant's name and address and we'll fix it.

In the app, go to Profile → Delete account. Your account is locked straight away, and permanently erased after 30 days. If you can't sign in, email us from your account's email address. See our account deletion page for details.

Yes. Email support@suppersquad.app from the email address on your account and ask for a copy. We'll send it within 45 days.

No. Your allergy information is encrypted and never shared with restaurants, advertisers or anyone else. Safebite has no ads and no third-party tracking.

Email support@suppersquad.app with your restaurant's name and address, and attach your current menu and allergen information. Listing your restaurant is free.